Help & support

  • Registration
    • First steps

      Opening your own Kajot online account is completely free and can be done in only a few steps.

      This is how it works:

      1. Opening an account
      2. Making a deposit
      3. Playing
      4. Winning

    • Open account

      After you have correctly completed all fields in the registration form, you will receive an e-mail with a code to validate your e-mail address. You simply enter it on the registration site, and then you can get started!

    • Minimum age

      By registering, you confirm that you have reached the legal minimum age of 18 years. Opening an online account and playing with casino software is strictly prohibited for persons below the age of 18! Therefore, Kajot-Casino reserves the right to perform random checks and lock relevant accounts until the user has provided proof of their correct identity.

    • Personal data

      We will not disclose your data to third parties at any time. Please refer to our General Terms and Conditions to learn more about our privacy policy.

  • My account
    • Child protection

      Among others, you have the following options to monitor or limit the internet access on your computer:

      • The "Net Nanny" software protects children from inappropriate websites.
      • The "CYBERsitter" filter program enables you to create a list of blocked websites.

    • Change password

      You may change your password at any time. To do this, please log in and click on Change password in the main menu.

    • User name forgotten

      If you have forgotten your user name, please send us your data using the contact form.

      We require the following information from you:

      • First and last name
      • E-mail address
      • Mail address

    • Password forgotten

      You have forgotten your password? No problem!

      Just click on Password forgotten in the main menu and enter your e-mail address (which you had provided when registering). You will then immediately receive an e-mail with a TAN code which you can use to log in to your account.

      As soon as you have been logged in, you can select a new password.

    • Lock account

      You may always lock your account for a defined or undefined period of time. To do so, click on "Lock account" in the main menu and define the duration for which the account should be locked. This lock may be loosened after 24 hours at the earliest.

      After locking your account, you may

      • no longer play for real money;
      • still withdraw money from your account as before.

    • Close account

      To close your account permanently, please use our contact form and send us an e-mail with your contact information.

      We need the following information from you:

      • First and last name
      • E-mail address
      • Postal address

    • Gambling addiction test

      Gambling addicts will answer "Yes" to some of these questions. There are many organisations which can help you master this problem!

      • Do you neglect your family, work or job training in order to play?
      • Does gambling cause problems in your life?
      • Do you keep secret how much money you have lost?
      • Have you frequently continued playing until you have lost everything?
      • Do you play because you are bored or unhappy?
      • Do you play for money you need for your household/family?
      • Do you consider gambling a way to make money?
      • Do you neglect other tasks or responsibilities in order to play?
      • Do you feel guilty after playing?
      • Have you ever borrowed money from family or friends to finance your gambling?
      • Does the gambling cause you to sleep poorly?
      • Do you play to forget your worries or problems?

  • Deposit
    • Bet limit

      You can set a weekly limit for yourself under Betting limit. This limit takes effect immediately. The limit is loosened only after a waiting period of seven days.

    • Payment options

      Using our payment providers, you can make online payments easily, quickly and securely. Deposits are credited to your account immediately.

      To make a deposit, simply choose the desired amount under "Deposit" in the main menu and then select your preferred payment service provider on the next page, and you can start immediately!

    • Payment security

      Payment security is Kajot-Casino's highest priority!
      Our selected payment providers are constantly working on further developing their existing security systems. To ensure safe transfer of the payment data, we use state-of-the-art encryption technology

  • Withdrawal
    • Request a withdrawal

      Just enter the desired amount for withdrawal in the main menu under Withdraw and select your withdrawal service provider on the next page. For the withdrawal, you may only choose between payment methods you have already used to make deposits to your account.

    • Duration of withdrawal

      Withdrawals are authorised on the next possible business day already. The withdrawal time is 1-5 business days on average and depends on the withdrawal service provider.

    • Transfer security

      To prevent possible misuse of your data, all payment processes are encrypted by our payment provider.

    • Identity check

      Under Identity Check in the main menu, you can upload a copy of your photo ID (passport, driver's licence, etc.) and proof of address (gas, water or electricity bill or registration certificate), together with the photo of each payment method previously used on your account.

      MethodDocuments for verification
      VISA/MastercardImage of the front of the card showing the first 4 and last 4 digits of the number, the name and expiry date. The rest should be blocked out. Also needed is a bank or credit card statement in PDF form not older than 12 weeks, showing at least one transaction with the respective credit card.
      TrustlyA copy of the relevant bank statement showing the Account number name and surname, and transaction to or from our Casino.
      SofortA copy of the relevant bank statement showing the Account number, name, and transaction to or from our Casino.
      SkrillA screenshot of the personal details page is requested, taken from the respective e-wallet with the following information visible: name, date of birth, email, mobile number, address, and URL of the website.
      NetellerA screenshot of the personal details page is requested, taken from the respective e-wallet with the following information visible: name, date of birth, email, mobile number, address, and URL of the website.
      Paysafecard accountA screenshot of the personal details page is requested, taken from the respective e-wallet with the following information visible: name, date of birth, email, mobile number, address, and URL of the website.
      Neosurf accountA screenshot of the personal details page is requested taken from the respective e-wallet with the following information visible: name, date of birth, email, mobile number, address, and URL of the website.
      MuchBetterA screenshot of the personal details from the 'Account' page and a screenshot of the transaction done to our Casino.
      InteracA copy of the relevant bank statement showing the Account number name and surname, and transaction to or from our Casino.

      The data may not exceed a size of 5 MB respectively per upload. The formats JPG, JPEG, GIF, PNG and PDF are supported.

      After a short review of your data, your account is approved for withdrawal. This method ensures that there is no unauthorised third party having access to your account and that you are of age.

  • My Bonus
    • General Conditions for Bonuses

      To qualify for bonuses you must be an existing customer of KAJOT.

      KAJOT reserves the right to exclude any players from any promotions and bonuses without notification.

      Bonuses are personal and limited to one bonus per player, household, email address, IP address, credit card or bank account unless otherwise specified. Only one bonus can be redeemed per deposit. If You abuse the bonus by circumventing the system, all winnings derived by You from the abuse of the bonuses shall be deemed null and void.

      Only Players who have validated their mobile telephone number by entering the bonus code which was sent to their mobile phone by SMS, will be eligible to receive any bonus.

      All Bonuses must be claimed via the ‘My Bonus’ page by clicking on the relevant banner or button before depositing. Only one bonus can be claimed per deposit.

      Bonuses are available on your account for 90 days. Should you not play within this time the bonus will be forfeit.

      In the event that a bonus payment is not made you must not start playing or you must stop playing immediately. Please contact KAJOT using the contact form or the live chat feature.

      Should You make a withdrawal request before claiming any bonuses, the bonus entitlement shall become invalid.

      The maximum bet allowed while a bonus is active is €5.

      Unless otherwise stated in the promotional material, wagering requirements are of 20 times the bonus amount.

      Should You wish to make a withdrawal before the wagering requirements have been fulfilled, the amount of the bonus and any winnings shall be deducted from Your players account.

      Freespins are valid for one day.

      The maximum withdrawal of winnings originating from a 'no deposit' (free) bonus is €50.

      KAJOT reserves the right to modify the structure of its bonus programmes and to exclude players without notification.

      Download the General Terms and Conditions for all relevant information.

    • Registration Bonus

      A Player who uses the Registration Cash Bonus link and then completes the full registration process including confirming their e-mail address by entering the code in the confirmation e-mail sent to their e-mail address and validating their mobile telephone number by entering the bonus code which will be sent to their mobile phone by SMS, will be eligible to receive the Registration cash bonus.

      The registration process must be completed from start to finish without any interruption. Should the player discontinue the registration process for any reason whatsoever, they will forfeit the Registration Cash Bonus.

      The amount of the Registration Cash Bonus will be stated in the promotional material.

      The Registration Cash Bonus will be valid during the times stated in the promotional material.

      Wagering requirements apply to the Registration Cash Bonus. A Player will not be able to withdraw any winnings from the Registration Cash Bonus until they have wagered 20 times the amount of the Registration Cash Bonus.

      Bonuses which are not wagered within 3 months of being awarded will be forfeited.

      The maximum payout of winnings is limited to €50. Winnings over €50 are forfeited.

      Excluded countries: Albania, Bulgaria, Croatia, Estonia, Georgia, Germany, Greece, Kazakstan, Kosovo, Latvia, Lithuania, Malta, Mexico, Norway, Poland, Romania, Serbia, Thailand.

      Read also the General Conditions for Bonuses.

    • Welcome bonus

      To qualify for the Welcome Deposit Bonus you must be a new customer to KAJOT. Players who have already registered in the past and hold Member Accounts are considered to be existing customers.

      A minimum deposit of € 10 into Your Member Account is required in order to qualify for the KAJOT Welcome Deposit Bonus. The deposit must follow within 300 days of successfully registering.

      The Welcome Deposit Bonus will only be granted for the first deposit into your Members Account.

      The minimum Welcome Deposit Bonus awarded is € 10.

      The maximum Welcome Deposit Bonus awarded is € 300.00

      The amount of the Welcome Deposit Bonus is 100% of the deposited amount.

      The Welcome Deposit Bonus offer is limited to one Welcome Bonus per player.

      In order to qualify for the Welcome Deposit Bonus, You must first validate your account via SMS text message.

      Once you have validated your account via SMS text message and made a deposit onto Your players account within 300 days of registering, You can claim Your Welcome Deposit Bonus by logging in and clicking on the link under MENU > MY BONUS.

      The Welcome Deposit Bonus will be credited to your players account whereby, wagering requirements of 20 times the amount of the Welcome Deposit Bonus awarded apply to bonuses up to 100% and 40 times for those over 100%.

      Read also the General Conditions for Bonuses.

    • Birthday bonus

      Players who have a fully registered account and have made a deposit will be awarded 20 free Spins on thir birthday.

      The Birthday Bonus Free Spins offer can only be redeemed once per player, per year.

      The Birthday Bonus Free Spins must be claimed by clicking on the link to be found under Menu > My Bonus

      The maximum win through Free Spins is € 1,000.00. Once the maximum win has been exceeded, all remaining free spins will be forfeited.

      Unless otherwise stated, the Birthday Bonus Free Spins are valid for 14 days only.

      Free spins can be redeemed on any of KAJOT's slots except Retro Wheels.

      Read also the General Conditions for Bonuses.

    • Deposit Bonus

      A minimum deposit as specified in the promotional material is required in order to qualify for a Deposit Bonus.

      The Deposit Bonus will only be granted on the date as specified in the promotional material.

      The amount of the Deposit Bonus is a percentage of the deposited amount according to the promotional material

      The Deposit Bonus offer is limited to one Bonus per player on the day of the promotion.

      In order to qualify for the Deposit Bonus, You must first have validated your account via SMS text message

      The wagering requirements can only be met through the playing of slots.

      You can claim your Deposit Bonus at the time of deposit by choosing from the drop-down menu, or, by clicking on ‘My bonus’ in the main menu and then clicking on the banner for the Deposit Bonus.

      The Deposit Bonus will be credited to your players account whereby, wagering requirements of 30 times the amount of the Deposit Bonus awarded will apply unless otherwise stated in the promotional material.

      Excluded countries: Finland

      Read also the General Conditions for Bonuses.

    • Free Spins

      The Free Spin offer can only be redeemed once per player, household, e-mail address, IP address, credit card or bank account unless otherwise specified.

      The number of Free Spins can be seen in the promotion material.

      Any Free Spin offers are valid only for the time period stated in the promotion material.

      If a deposit is required in order to receive Free Spins, You must first place bets for the deposited amount before you redeem your Freespins. The minimum deposit amount has to be deposited at once. Should you withdraw money from your Members Account before the required amount of bets has been placed, you will forfeit the Free Spins and the associated wins associated with the offer.

      The maximum win through Free Spins is € 1,000.00. Once the maximum win has been exceeded, all remaining free spins will be forfeited.

      The wagering requirements can only be met through the playing of slots.

      If You do not redeem your Free Spins before collecting further Free Spins, the unredeemed free spins will be forfeited.

      Unless otherwise stated, Free Spins are valid only on the day on which they are awarded.

      Free Spins can be played on all Kajot-Casino slots. This does not include Retro Wheels.

      Unless otherwise stated, free spins without wagering requirements are only redeemable by players who have deposited and placed bets for the amount of the deposit.

      Free spins credited in conjunction with an affiliate registration bonus will be credited to your players account whereby, wagering requirements of €25 apply to the winnings.

      Read also the General Conditions for Bonuses.

    • Extra Free Spins

      The Extra Free Spin offer can only be claimed once per player during the time period as stated in the promotional material.

      In order to claim the Extra Free Spins offer, you must make a minimum deposit of the amount, as stated in the promotional material, during the time period of the offer.

      You are compelled to wager the amount of the minimum deposit on the day of deposit at least once.

      The amount of Extra Free Spins, as stated in the promotional material, will be credited to your account on the following day or days as applicable.

      Extra Free spins can be redeemed on any slot game apart from Retro Wheels within 24 hours from their activation.

      The maximum win through Extra Free Spins is € 1,000.00. Once the maximum win has been exceeded, all remaining free spins will be forfeited

      If You do not redeem your Free Spins before collecting further Free Spins, the unredeemed free spins will be forfeited.

      The Extra Free Spin offer cannot be combined with any other Kajot offers.

      Read also the General Conditions for Bonuses.

    • Extra Cashback Bonus

      The Extra Cashback offer can only be claimed once per player on the day of the offer.

      In order to claim the Extra Cashback bonus offer, you must make a minimum deposit of the amount, as stated in the promotional material, on the day of the offer.

      You are compelled to wager the amount of the minimum deposit on the day of the offer at least once.

      The amount of Extra Cashback, as stated in the promotional material, will be credited to your account on the following day.

      The Extra Cashback Bonus is awarded on the difference between your bets and your wins (as long as your bets are more than your wins), up to a maximum of the Extra Cashback Bonus percentage of the difference between your deposits and your withdrawals (as long as your deposits are more than your withdrawals).

      The amount of the extra cashback will be rounded down to whole Euros.

      Wagering requirements of 30 times the amount of the Extra Cashback Bonus awarded apply.

      The Extra Cashback offer cannot be combined with any other Kajot offers.

      Read also the General Conditions for Bonuses.

    • Top 10 Players Bonus

      The amount of the Top 10 Players bonus is € 100.00 plus 50 Freespins.

      The Top 10 Players bonus offer is limited to one Top 10 Players bonus per player per Month.

      The sum of the Top 10 Players bonus is non-redeemable.

      At the start of each month, the Top 10 Players according to bet amount from the previous month will be collated.

      Free games will not be taken into consideration regarding the Top 10 Players Bonus.

      Your Top 10 Players bonus will be credited at the latest on the 5th of the month to Your players account.

      If you wish to know your place in the ranking, contact KAJOT using the contact form.

      Wagering requirements of 20 times the bonus amount apply

      Read also the General Conditions for Bonuses.

    • General Conditions for Competitions

      Competitions generally run for one or more whole days. A day starts and finishes at midnight CET. The time frame of the competion is as stated in the promotional material.

      You may take part in any of our competitions by depositing and wagering the required real money amount as stated in the promotional material.

      The winners of competitions are determined by one of the following crietria:

      • by prize draw.
      • by the highest amount wagered during the competition time frame.
      • by the highest percentual win during the competition time frame.

      Winning players shall be contacted by email.

      In the case of physical prizes, the player is obliged to confirm their address within 7 days. Only one delivery attempt will be made to said address. For physical prizes that are sent to your preferred address, no warranty shall be given by KAJOT. No cash compensation will be offered in the place of the physical prize.

      Bonuses given as prizes shall be without wagering requirements and will be valid for 3 months. If after 3 months, the bonus amount has not been wagered, you shall forfeit the bonus.

      Free spins are valid for 24 hours after the time of crediting to your account. The maximum win from free spins is € 1,000.00. Once a win has been made of € 1,000.00 or more, the remaining free spins shall be forfeited.

      KAJOT reserves the right to modify the structure of its competition conditions and to exclude players without notification.

      Read also the General Conditions for Bonuses.

  • Loyalty Benefits
    • Loyalty Program

      You are required to have deposited money into Your players account in order to qualify for the Loyalty Program.

      Loyalty Program Cashback

        The Cashback percentage is 5%.
        In order for You to receive the Loyalty Program Cashback, your bets must exceed Your wins and your deposits must exceed your withdrawals.
        Every month 5% of the difference between Your bets and Your wins for the previous month will be credited to Your Members Account in the next month up to a maximum of 5% of the difference between Your deposits and Your withdrawals from the previous month.
        If You do not play in one month, then the Loyalty Program continues as soon as You have played.
        The Loyalty Program Cashback will be credited to Your Members Account on or before the 15th of the month.
        The amount of the Cashback will be credited to Your Members Account in whole Euro amounts.
      Loyalty Program Monthly Draw
        All players who are entitled to receive Cashback under the Loyalty Program and whose deposits exceed their withdrawals by € 50.00 or more are also eligible for the Loyalty Program monthly Draw.
        Players who have won a prize in the Loyalty Program Monthly Prize Draw will be exempt for the next 4 draws.
        The prize consists of a bonus of € 50.00 to Your players account with a wagering requirement of 20 times the bonus amount.
        Winning players will be informed directly via email. Their nickname may be published on our homepage.

      Read also the General Conditions for Bonuses.

    • VIP Club

      To qualify for the VIP Players Club You must be an existing customer of KAJOT .

      The invitation will be extended to players whose bets exceed:

        € 5,000 in one month
        € 10,000 over a three month period
        Or whose total bets since registering exceed € 25,000 and whose deposits exceed their withdrawals by at least €500.


      Once you become a VIP member, a VIP Welcome Bonus of € 50.00 will be credited to Your Members Account. This Bonus is subject to wagering requirements of 40 times the amount.


      VIP Players club Members are entitled to Cashback under the Loyalty program.


      VIP Players Club Members are entitled to the Top 10 Player Bonus under the Loyalty program.


      Half yearly VIP Prize draw

        Only VIP Players Club members who have placed bets over € 25,000 in the previous half year will be eligible to participate in the prize draw.
        VIP Players club members who have won a prize in the Half yearly VIP Prize draw will be exempt for the next 2 draws.
        The winner will be informed via e-mail and his nickname will be also displayed on the website.

      You will be entitled to a birthday surprise to be determined by KAJOT.


      Your VIP membership will stay with you for your entire lifetime at KAJOT.

    • PREMIUM VIP Club

      To qualify for the VIP Players Club with a Premium membership You must be an existing customer of KAJOT and have a KYC approved account.

      The VIP Players club is by invitation only! The invitation may be extended to players whose bets exceed:

        € 10,000 in one month
        € 20,000 over a three month period
        Or whose total bets since registering exceed € 50,000 and whose deposits exceed their withdrawals by at least € 500.


      On acceptance of the invitation, a VIP Welcome Bonus of € 200.00 will be credited to Your Members Account. This Bonus is subject to wagering requirements of 30 times the amount.


      VIP Players club Members with a Premium membership are not entitled to Cashback under the Loyalty program.

      VIP Cashback:
        In order for the VIP Cashback to be awarded, your bets must exceed your winnings and your deposits must exceed your withdrawals.
        10% of the difference between Your Bets and Your wins up to 10% of the difference between Your deposits and Your withdrawals from the previous week will be credited to Your Members Account, during the following week.
        If You do not place bets in one week, then the VIP Cashback continues as soon as You have placed bets.

      VIP Players Club Members with a Premium membership are not entitled to the Top 10 Player Bonus.

      Top 10 Players VIP Bonus
        The amount of the Top 10 Players VIP Bonus is € 100.00 plus 100 freespins.
        The Top 10 Players VIP bonus offer is limited to one Top 10 Players VIP bonus per player per Month.
        The sum of the Top 10 Players VIP bonus is non-redeemable.
        At the start of each month, the Top 10 VIP Players with a Premium membership from the previous month will be collated according to bet amount.
        Free games will not be taken into consideration regarding the Top 10 Players VIP Bonus.
        Your Top 10 Players VIP bonus will be credited at the latest on the 5th of the month to your players account.
        If you wish to know Your place in the ranking, contact KAJOT using the contact form or the live chat feature.
      VIP Quarterly Prize Draw
        Only VIP Players Club members with a Premium membership who have placed bets over € 50,000 in the previous quarter will be eligible to participate in the prize draw.
        VIP Players club members who have won a prize in the VIP Quarterly Prize Draw will be exempt for the next 4 draws.
        The winner will be informed via e-mail and his nickname will be also displayed on the website.

      You will be entitled to a birthday surprise to be determined by KAJOT.


      If You as a VIP Player with a Premium membership do not deposit for 6 consecutive months, You will forfeit Your PREMUIM membership of the VIP Players Club. Should You wish to become a member again after this time it is only under the same conditions as becoming a member for the first time whereby the VIP Welcome bonus is not payable a second time.

  • Technical questions
    • My game does not load

      If a game you have started does not load, please delete your browser's cache.

    • I do not receive e-mails

      Some e-mail provider may possibly categorise our e-mails as "spam" and automatically redirect the messages to the "junk" folder. Please add our e-mail address to your list of secure contacts.

    • System requirements

      To achieve an optimum result, please make sure you are using the most current browser version. In addition, you should activate JavaScript in your browser.

    • Connection lost during the game

      Your score is concurrently logged in the game server. If your connection fails while you are winning, your win will be credited to your account at your next login or after 20 minutes the latest.

    • Connection issues

      If the server has lost the connection for a short time, please wait a few minutes and then try to login again.

  • Data protection
    • Introduction

      When you visit and use the games through the website www.kajot-casino-prime.com and other URLs (hereinafter referred to as “website”) belonging to or licensed to Pro Xenon Mediathek Limited (KAJOT/us), your personal data will be collected and processed by us in order to be able to manage our relationship, to allow you to participate in games and for further purposes mentioned below. All personal data collected shall be kept by KAJOT until required for the relevant purposes.

      You must promptly inform KAJOT, by contacting us through the contact information given in this Privacy Notice, of any changes to information you provided us as mentioned in this Privacy Notice.

    • Who are We?

      KAJOT, the data controller of the personal information collected and processed through website and through other means defined hereunder, is a limited liability company incorporated in Malta, having its registered address at Office 1-2288, Level G, Quantum House, 75 Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta.

      You can contact us by:

      • Contact form on the website
      • Live Chat
      • Email
      • Telephone
      • Post

      We have appointed a Data Protection Officer, who may be contacted at dpo@kajot-casino.com.

      As KAJOT, regarding your personal data, We are bound by the Data Protection Act, Chapter 586 of the Laws of Malta and Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”). KAJOT will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.

    • How do we collect information?

      We collect information from you when:

      • You contact us with filling “Contact” form on the website
      • You register or sign in to your account via website
      • You edit your account
      • You contact customer support

      We collect personal information automatically when:

      • You use our services including visiting our website.

      We collect personal information from the devices you use when:

      • You use our services by means of electronic devices such as a mobile phone, tablet and computer.

      We collect personal information from other sources when:

      • We are required to collect information due to applicable law.

      We collect personal information from third-party sources when:

      • They are legally allowed or required to share your personal information with Us. For example, our service providers may provide us with your personal information where necessary for us for providing our services accordingly.

      We collect personal information by using the means of cookies and related technologies. Please see below the title “Use of Cookies”.

    • Why do We collect personal information?

      We need to collect personal information to be able to provide you with our games and further services you request from Us. KAJOT collects, uses, stores, or otherwise processes personal information about you and who accesses or use Our website or services that link to this Privacy Notice. By using our services and website, you understand that We will collect and use your personal information as described in this Privacy Notice.

      Providing you with our services may include the need to share these data with our partner companies and service providers, with whom we would have established safeguards to protect your data, for the purpose of providing you with our services as requested when you signed up and accepted the Terms and Conditions of Use of Services of Pro Xenon Mediathek Ltd. (“T&C”).

      We may also collect personal information so that We can comply with our legal obligations related to our legal requirements arising from laws including but not limited to law of the European Union under Article 56 TFEU, MGA legislation, AML obligations etc. We also process personal data for company tax reporting obligations to the tax authorities, and to meet our obligation to assist authorities, when requested, in the investigation of potential criminal activity.

      We also have a legitimate interest to protect our services from promotion abuse, fraudulent activities, and internet security risks. This also allows us to ensure the security, integrity, accessibility and availability of our data and services.

    • What personal information do We collect?

      We collect following categories of personal information:

      • Identifiers: If you wish to play games provided, you will be asked to provide a number of personal information. Identifiers include your name, last name information your date and place of birth, your nationality.
      • Registration data: We are required by law to identify and verify the identity of our users therefore We collect and retain the data regarding your registration. If you do not provide this data, We may be unable to comply with our legal obligations and thus you may be denied access to our games.
      • Contact data: Contact information includes email address and/or contact phone number, your address you provided with us during registration and our further communication.
      • Log-in, transaction and usage data: When you access to our games We may collect certain information, relating to your gaming sessions, such as your playing preferences and patterns, the duration of your gaming sessions, the amount of your winnings, your average stake etc.
      • Commercial information: This includes billing and payment information (e.g., bank account details). When you fund your account and make other transaction activities, We may require personal information, such as your payment and bank details or information about your residential address or your professional profile etc.
      • Other communication data you have with Us.
      • Self-exclusion data and responsible gaming data.
      • Data collected by the use of cookies.

      We do not collect special categories of data on a regular basis; however, We may receive such data from you if you provide us with such data via our Contact Form or through other means described in this Privacy Notice. Where this category of personal data is required to be processed, We will treat such data by taking applicable law provisions into consideration.

    • What are the purposes and legal basis our personal information processing activities?

      Purposes for processing

      In general, KAJOT will only process your personal data to allow you to register and participate in the games and to carry out operations relevant to your participation in the games (e.g. gaming/betting, collecting payments, fix problems you may have etc.), and for the purposes of carrying out verification procedures in relation to your participation in such games.

      We also process your personal data to:

      • Conduct our customer services
      • Create, operate, and manage your account
      • Create and review data about our customers and how they use our services
      • Test changes in our services and develop new features
      • Manage the website, services platform, including support systems and security
      • To investigate violations of our policies and T&C as well as enforce our policies and the T&C; and protect our services from promotion abuse, fraudulent activities, and internet security risks. This also allows us to ensure the security, integrity, accessibility and availability of our data and services
      • Establish, exercise, or defend our rights in legal claims
      • Meet legal retention periods
      • Comply with our legal obligations, such as Anti-money laundering and responsible gaming; including for the purpose of ascertaining your source of funds or income, or as required by other governmental authorities, or to comply with legal processes or respond to a government request
      • Record transactions and related activities to fulfil our tax reporting obligations to the tax authorities, and to meet our obligation to assist authorities, when requested, in the investigation of potential criminal activity
      • Marketing purposes: We may also inform you of changes, new services and promotions We think that you may find interesting. You may choose to receive this direct marketing data by ticking the relevant box during registration or during your usage of the website and you may opt out of such service under “My Casino” any time or by using the means provided within mentioned marketing messages

      Legal basis for processing

      We have number of ways we use your personal data, and which of the legal basis we rely on to do so. We identified what our legitimate interests are where appropriate.

      We may process your personal data for more than one legal ground depending on the specific purpose for which we are using your data.

      • We process your identifiers, registration data, contact data for registering you as new player, identify and verify you when you try to access your account and to participate in games and to process and manage your transactions with the legal basis of performance of our contract with you (GDPR Art.6(2)b). We process same information with the purposes of AML/CTF and due diligence purposes and to establish and investigate any suspicious behaviour with the legal basis of compliance with our legal obligations (GDPR Art.6(2)c). Processing this information is also necessary in order to protect our business from any risk and fraud by detecting and preventing any fraud with the legal basis of the legitimate interests we pursue regarding this (GDPR Art.6(2)f).
      • We process your log-in data, transaction and usage data and commercial data to manage your transactions, to manage our relationship with you and to provide you with the access to our services with the legal basis of performance of our contract with you (GDPR Art.6(2)b). We process same data for AML/CTF and due diligence purposes with the legal basis of performance of compliance with our legal obligations (GDPR Art.6(2)c). Processing this information is also necessary in order to protect our business from any risk and fraud by detecting and preventing any fraud with the legal basis of the legitimate interests we pursue regarding this (GDPR Art.6(2)f).
      • We use your commercial information including payment information and source of wealth data to process and manage transactions with the legal basis of performance of our contract with you (GDPR Art.6(2)b) and to establish and investigate any suspicious behaviour in order to protect our business from any risk and fraud with the legal basis of the legitimate interests we pursue regarding this (GDPR Art.6(2)f) and for compliance with our legal obligations (GDPR Art.6(2)c).
      • We use your communication data to provide our services with you and to manage our relationship with you with the legal basis of performance of our contract with you (GDPR Art.6(2)b), to protect our business from any risk and fraud by detecting and preventing any fraud and investigation of gaming activity for responsible gaming purpose with the legal basis of the legitimate interests we pursue regarding this (GDPR Art.6(2)f) and for compliance with our legal obligations (GDPR Art.6(2)c).
      • We use your self-exclusion data and responsible gaming data to provide our services with you and to manage our relationship with you with the legal basis of performance of our contract with you (GDPR Art.6(2)b), for identification and investigation of gaming activity for responsible gaming purposes and responsible gaming profiling, ensuring that self-excluded players do not access our services with the legal basis of compliance with our legal obligations (GDPR Art.6(2)c).
      • When we use your personal data for our marketing purposes as informing you of changes, new services and promotions the legal basis for processing is your consent (GDPR Art.6(2)a). You may choose to give your consent for us to process your data with marketing purposes by ticking the relevant box during registration or during your usage of the website and you may opt out of such service under “My Casino” any time or by using the means provided within our marketing messages.

    • Who do We share your personal information with and why?

      Your personal data will not be disclosed to third parties unless such disclosure is necessary for processing of your requests in relation to your participation in the games or unless it is required by law.

      KAJOT shares your personal information only as described below and controls that recipients are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

      In order to provide you with an efficient service, KAJOT and/or its service providers may require to transfer your personal data from one country to another on a world-wide basis.

      Disclosures to third parties to provide you with services:

      • As KAJOT’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the website, personal data may be disclosed to them. Internally, your personal data will be accessed by employees of KAJOT, such as customer support and the payment team for purpose of providing the necessary assistance and for them to be able to perform their work.

      Disclosures to third parties and authorities to satisfy regulatory obligations and legitimate interests:

      • In the processing of your account and associated transactions, KAJOT may have recourse to disclose information to credit rating agencies, fraud detection agencies, anti-money laundering agencies.
      • We ensure that data transfers outside of KAJOT are covered by appropriate controller-processor contracts and safeguards. Such contracts include confidentiality, strict processing rules, security safeguards, breach notification requirements and provision of assistance so that any exercise of your rights is satisfied.
      • To satisfy our legal obligations, We may be requested to disclose your data to the authorities e.g. tax authorities, judicial authorities.
      • This can include transferring of all personal details, communications and transaction history, and any other information We have about you. The methods of transfer of such data, may be prescribed by the relevant authority, over which We do not have control.

      Business transfers:

      • Since we continue developing our business, We might sell or buy other businesses or services along with personal data We possess.
      • A detailed list of our third-party suppliers and other third parties’ that personal information is transferred can be provided upon request.
      • Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.
      • You have the right to access personal data held by KAJOT about you. You can request a copy of the personal data held by KAJOT by sending an email to dpo@kajot-casino.com.

    • Data transfers to third countries

      Whenever we transfer personal information third parties located outside of the European Economic Area (“EEA”); We will always ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. For this, We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission.

      We also ensure that transferee third parties provide a similar degree of protection when transferring personal information outside the EEA, using measures such as transferring to countries deemed to hold an adequate level of data protection by the European Commission, and/or Standard Contractual Clauses issued by the European Commission and any additional measures if required.

    • For how long do We keep your data?

      We will only retain your personal data for as long as necessary to fulfil the relevant purposes including but not limited to satisfying our contractual, legal, or reporting requirements

      To determine the appropriate retention period for personal data, We consider elements as sensitivity, nature and amount of the personal data, the potential risk of harm from unauthorised use or disclosure, the applicable legal requirements.

      Details of retention periods for different aspects of your personal data are available in our Data Retention Policy which you can request from us by contacting our DPO.

      Where your personal data is no longer required by us, we will either securely delete or anonymise the personal data in question. We will also keep personal information for the purpose of presenting and processing in case of a litigation or a legal process which you, the relevant authorities or us may be party to, due to our provision of services to you.

      If your account, in any of the above cases is not active, then we will not process the data further except for complying with the above legal obligations. All this information is stored in accordance with this Privacy Notice.

      KAJOT shall forward your personal information to the relevant Authorities in Malta when it is obliged by law to do so, and shall not be held responsible for any results that may ensue from acting in accordance with the law.

    • Use of Cookies

      We use cookies as mean of collecting information from an internet server for the below reasons, at visiting of the website by a visitor.

      Cookies contain information that is transferred to your computer's hard drive. They help us to improve the website and provide better and more personalized services. Some of the cookies we use are necessary for the operation of the website. For those types of cookies that do not contribute to the operations on the website, we are required to obtain your consent.

      If you want to delete any cookies already stored on your computer or stop cookies that record your browsing habits on the website, you can do so by deleting your existing cookies and/or by changing your browser's privacy settings to block cookies (the procedure you follow will vary depending on the browser you are using). Please note that by deleting our cookies or by deactivating our future cookies, you may not be able to access certain sites or services on the website.

      To find out more, please read our Cookie Notice.

    • Your personal data rights

      You have a number of legal rights in relation to the personal data that We hold about you and you can exercise your rights by contacting us using the contact details within this document. These rights include:

      • the right to obtain information regarding the processing of your personal data and access to the personal data which we hold about you
      • the right to withdraw your consent to our processing of your personal data at any time. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason (other than consent) to do so
      • in some circumstances, the right to receive some personal data in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to personal data that you have provided to us
      • the right to request that we correct your personal data if it is inaccurate or incomplete the right to request that we erase your personal data in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal data but we must retain it
      • the right to request that we restrict our processing of your personal data in certain circumstances. Again, there may be circumstances where you ask us to restrict our processing of your personal data but we must refuse that request
      • the right to lodge a complaint with the applicable data protection regulator in Malta, Information and Data Protection Commissioner (IDPC), where KAJOT is located, if you think that any of your rights have been infringed by us.
      • when we are processing on the grounds of legitimate interest, you have the right to object to the processing and we must stop unless we have an overriding reason which will be communicated to you.

      You can exercise these rights by contacting us at dpo@kajot-casino.com. We will do our best to comply with your request within a month from confirmation of your identity; such period may be extended to two months, in the event of complex, repetitive or excessive requests. We will notify you if such case occurs, explaining the reason for the delay. We may also charge you a reasonable fee in the case of repetitive requests.

      You may access the website of IDPC here and may find a list with further local Data Protection Authority contact details at https://edpb.europa.eu/about-edpb/about-edpb/members_en.

    • Changes to this Privacy Notice

      Any changes we may make to our Privacy Notice in the future will be published from this page on the site and will be effective from the time of their posting. You can request previous versions of this document by sending us an email at dpo@kajot-casino.com.

  • Cookies
    • Introduction

      The purpose of this Cookie Notice (“Notice") is to inform you on what cookies we, as Pro Xenon Mediathek Limited (“KAJOT"), use on our website, and their purpose, that is to help it function properly and offer you a customised experience.

      We are required by law to obtain your consent for certain cookies.

    • What are cookies?

      Cookies are small files which are stored by your browser on your computer, tablet, or smart phone. Each cookie is designed to hold different types of data specific to a particular user (yourself) and the website (us). This allows us to deliver a better experience tailored to each of our users.

    • What are the cookies we use?

      KAJOT uses cookies on its website. Some of them are essential, while others help to improve the website and your player experience. There are Essential, Functional and Statistical cookies.

    • Essential Cookies

      Necessary cookies that cannot be deactivated and without which the website cannot function properly. They help make the website usable by enabling basic functions such as page navigation and access to secure areas of the website. These cookies do not save any personal data.

      • Camp

      Affiliate Tracking

      • cookieConfirmed

      Accepted Cookies.

      • cookiesession

      Load balancing; Load balancing is the process of distributing network traffic across multiple servers. This ensures no single server bears too much demand.

      • language

      Saves the selected language.

      • PORTALJSESSIONID

      General purpose platform session cookie; used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

      • loggedin

      Saves whether the user is logged in or not.

      • csfcfc

      Used by the webserver to improve the user friendliness of our website.

    • Functional Cookies

      These cookies enable the website to provide extended functions. If you do not allow these cookies, some or all the features may not work properly.

      • __zlcmid

      Live chat widget; sets the cookies to store the Zendesk Live Chat ID used to identify a device across visits.

    • Statistic Cookies

      These cookies help us as website operators to understand how visitors interact with our website and where they come from. All information in the cookies is anonymized and not personal.

      • _ga

      Google tag manager; registers a unique ID that is used to generate statistical data on how the visitor uses the website.

      • _gat

      Google; used by Google Analytics to limit the request rate

      • _gid
      Google tag manager; registers a unique ID that is used to generate statistical data on how the visitor uses the website.

      • _pk_id.x

      These cookies are used to record the behavior of visitors to the website. They are used to collect statistics on website usage, such as the time of the last visit to the website. The cookies do not contain any personal data and are only used for website analysis.

      • _pk_ref.x

      These cookies are used to record the behavior of visitors to the website. They are used to collect statistics on website usage, such as the time of the last visit to the website. The cookies do not contain any personal data and are only used for website analysis.

      • _pk_ses.x

      This cookie is used to record the behavior of the visitors on the website. It is used to collect statistics on website usage such as the time of the last visit to the website. The cookie does not contain any personal data and is only used for website analysis.

    • Cookie Validity

      ClassCookie NameTypeValidity
      EssentialCampPersistant1 Month
      EssentialcookieConfirmedPersistant10 Years
      Essentialcookiesession1Persistant1 Year
      EssentiallanguagePersistant1 Year
      EssentialPORTALJSESSIONPersistantEnd of Session
      EssentialloggedinPersistantEnd of Session
      EssentialcsfcfcPersistantEnd of Session
      Functional_zlcmidPersistant1 Year
      Statistical_gaPersistant2 Years
      Statisticald_gatPersistant1 Minute
      Statistical_gidPersistant24 Hours
      Statistical_pk_id.*Persistant13 Months
      Statistical_pk_ref.xPersistant6 Months
      Statistical_pk_ses.*Persistant30 Minutes

    • Consent and withdrawal

      When you first go on our website, you are presented with a cookie banner; by law we are required to inform you of the cookies we use, and to obtain your consent where required.

      If you choose to accept and consent to certain cookies, your browser will remember this for the next time. All cookies will expire periodically (depending on the cookie and type of data collected).

      You may choose to withdraw consent at any time. You will need to do this by changing some of your browser settings.

      For further information, please visit www.aboutcookies.org/how-to-delete-cookies/.

  • Complaints
    • Complaints Procedure

      If You have a complaint, You can:
      call KAJOT on +356 272 21112
      e-mail customer support on support@kajot-casino.com

      KAJOT will attempt to resolve a reported matter promptly and to the best of its ability within 10 days. A reply to Your complaint will be sent to You by email. In exceptional circumstances an additional 10 days may be added to the timeframe. In this case, we will advise You of the extension.

      If for some reason You are not satisfied with the resolution of Your complaint by KAJOT, You can complain to the appointed Alternative Dispute Resolution organization The POGG:
      The POGG
      PO Box 2089
      Livingston
      EH54 0GF
      Email: complaints@thepogg.com
      Website: https://thepogg.com/submit-complaint/

      You may also make contact with the licencing authorities customer resolution department under support.mga.org.mt

      You may also get information and make a complaint through http://www.eadr.org or https://ec.europa.eu/consumers/odr